EXCHANGE & RETURN POLICY
NO RETURN ON CLOSEOUTS OR SPECIAL ORDERS
(Returns labels are created by the shipping provider. They may limit the time you have to process a return label in order for the items to be received in store with-in the 30 day window. If you are with-in the 30 day return policy and cannot create a label please contact us for assistance. Affective 12/1/2021 all returns that fail to include the "Return Request Form" will automatically receive store credit for their return instead of a refund to their credit card.)
*Does not work on international returns
You must include a note telling use what to do with your items:
- Exchange for another size?
- Refund my order? (Shipping cost are not refundable, Free Shipping charges may apply)
- Store Credit for later
**Failure to do this will cause a delay in processing your return. It may take up to 30 days to process your return depending on credit card processor, date received and your credit card company.
Affective 12/1/2021 All returns that fail to include a "return request form" will automatically receive store credit for their return.
The Equestrian Connection & FoxHuntingShop.com will allow the exchange or return of merchandise within 30 days of purchase with receipt. The item must arrive in the store within the 30 day period. Customers are responsible for the shipping cost to return items to The Equestrian Connection.
Exchange, credit or refund amount will be based on the price paid. For return or exchange, the product MUST be in original, new condition, customers must have all original tags, All Product Packaging must be in good condition, no shipping labels, postage, labels or any other written addresses on boxes. If product boxes are returned with any stickers, tags, labels or writing, a 30% restock fee will be charged.
Items for Exchange will be shipped back to customers for Free.
SHIPPING RETURN POLICY
Shipping is not refundable. Customers who receive FREE shipping, and returned item(s) per the stated “Trial & Refund Policies,” The following flat rate shipping charges apply. Items returned under $50 will be charged $9.95. Items over $50 will be charged $14.95. These charges will be deducted from customer’s refund/credit.
The Equestrian Connection & FoxHuntingShop.com
4408 W Walnut, Ste. 7
Rogers, AR 72756
RETURN, REFUND & EXCHANGE POLICY
up to 30 days processing time for returns
Exchanged items will be shipped to you at no charge.
The Equestrian Connection & FoxHuntingShop.com offers a 30 day money back guarantee or the exchange of merchandise within 30 days of purchase with receipt. Item must arrive in the store within the 30 day period. Exchange, credit or refund amount will be based on the price paid. For return or exchange, the product MUST be in original, new condition, customers must have all original tags, all packaging must be in good condition, no shipping labels, postage, labels or any other written addresses on boxes. If product boxes are returned with any stickers, tags, labels or writing, a 30% restock fee will be charged. Shipping is not refundable.
*SORRY – NO RETURN ON CLOSEOUTS OR SPECIAL ORDERS
BIT RETURN POLICY
Bits may be returned following the above return policy. If you have placed the bit in your horse’s mouth to check size please let us know so we can properly sterilize it.
CUSTOM BOOT POLICY
We are dependent on you, the customer, measuring accurately for your custom boot order. The boots will be made to your specifications (online orders – put measurement in the text box; phone orders – measurements to be confirmed verbally). We are not responsible for errors in the measurements provided by the customer – NO RETURN on custom boots. In the unlikely event that the manufacturer does not produce the boots to the agreed upon specifications, we will make appropriate corrections. Please call us and we will advise you on the return procedures in this instance.
HELMET RETURN POLICY (Strictly followed for Safety)
Helmets may be returned within 30 days of purchase. The Helmet must be in new condition, with original tags still Attached and no stains inside (ie… Sweat or Make-up) If the helmet is returned with any signs of use/wear it will be shipped back to the customer with shipping costs charged to the customer. A warn Helmets cannot be resold for safety purposes.
STOCK SIZE BOOT TRIAL & RETURN POLICY
Stock size boots must be returned within 10 days of purchase. This allows shipping time plus a day to try on the boots. The customer is responsible for all shipping charges. You MUST keep the boots in new condition. Please do not wear the boots out of doors, please do not ride in the boots. After you have tried on the boots, please call to let us know if you plan to keep or return them. If the boots do not fit, you should call 479-899-6576 and we will advise you on the return procedures. All product boxes must be in new condition, No shipping labels, tape, or any other markings on the boxes. If these conditions are not met there will be a 30% restock fee of the boot price.
Used and Consignment Items
Used and consignment items are sold with the understanding from the consigner that they are safe. The Equestrian Connection does not warrant the quality or safety of any used or consigned item. We do not sell used Helmets or stirrup leathers for safety reasons.
NO RETURN ON CLOSEOUTS OR SPECIAL ORDERS