Call Today: 877-521-3255

Store Policy

Store Policies



Please send all returns and exchanges to:
The Equestrian Connection &
Attention: RETURNS
4408 W. Walnut St. Suite 1
Rogers, Arkansas 72756

*Please include a note with your name and if you would like a refund or exchange



Exchanged items will be shipped to you at no charge.

The Equestrian Connection & offers a 30 day money back guarantee or the exchange of merchandise within 30 days of purchase with receipt. Item must arrive in the store within the 30 day period. Exchange, credit or refund amount will be based on the price paid. For return or exchange, the product MUST be in original, new condition, customers must have all original tags, all packaging must be in good condition, no shipping labels, postage, labels or any other written addresses on boxes. If product boxes are returned with any stickers, tags, labels or writing, a 30% restock fee will be charged. Shipping is not refundable.

Bits may be returned following the above return policy. If you have placed the bit in your horse’s mouth to check size please let us know so we can properly sterilize it.

We are dependent on you, the customer, measuring accurately for your custom boot order. The boots will be made to your specifications (online orders – put measurement in the text box; phone orders – measurements to be confirmed verbally). We are not responsible for errors in the measurements provided by the customer – NO RETURN on custom boots. In the unlikely event that the manufacturer does not produce the boots to the agreed upon specifications, we will make appropriate corrections. Please call us and we will advise you on the return procedures in this instance.

HELMET RETURN POLICY (Strickly followed for Safety)

Helmets may be returned within 30 days of purchase. The Helmet must be in new condition, with original tages still Attached and no stains inside (ie… Sweat or Make-up) If the helmet is returned with any signes of use/wear it will be shipped back to the customer with shipping costs charged to the customer. A warn Helmets cannot be resold for safety purposes.

Stock size boots must be returned within 10 days of purchase. This allows shipping time plus a day to try on the boots. The customer is responsible for all shipping charges. You MUST keep the boots in new condition. Please do not wear the boots out of doors, please do not ride in the boots. After you have tried on the boots, please call to let us know if you plan to keep or return them. If the boots do not fit, you should call 877-521-3255 and we will advise you on the return procedures. All product boxes must be in new condition, No shipping labels, tape, or any other markings on the boxes. If these conditions are not met there will be a 30% restock fee of the boot price.

Used and Consignment Items

Used and consignment items are sold with the understanding from the consigner that they are safe. The Equestrian Connection does not warrent the quality or safty of any used or consigned item. We do not sell used Helmets or sturup leathers for safety reasons.  


877-521-3255 – TOLL FREE


Shipping – Orders Typically Ship with-in 1 or 2 Days of your order being placed. Orders placed after 2:00 pm cst will be processed the next business day. Orders over the weekend will Ship on the following business day (Typically Monday). All packages will be shipped based on the shipping you selected. If Free Shipping is available we will ship your products via US Postal Service (USPS). If you will not be home to receive your package, you must leave a note telling your mailperson to leave the package or they will not leave it. They should leave a note for you to pick your package up at the post office should you not be there to receive it.

International Shipping requires a Freight quote, call or email for quote. We will emial you with the exact amount of the shipping for you to approve before processing your order. If we do not here back from you in 48 hours we will ship using the lowest cost shipping method available. 

*If you do not receive a freight quote, your order has not been processed.

Customers who receive FREE shipping, and returned item(s) per the stated “Trial & Refund Policies,” The following flat rate shipping charges apply. Items returned valued under $50 will be charged $9.95. Items valued over $50 will be charged $14.95. These charges will be deducted from customer’s refund/credit.

SADDLES – $17.00 added to listed shipping rate

Equestrian Connection &
4408 W. Walnut St. Suite 1, Rogers, Arkansas 72756


Sales Tax is collected for orders shipped to the State of Arkansas.

Customers are responsible for paying any taxes applicable to the state the order is shipped to.



We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our emailing list so you can receive advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.


Your Credit Card is Completely Safe!

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.

To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.

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